• Skip to main content
  • Skip to primary sidebar

Dr. John Townsend

Dr. John Townsend and his team offer executive coaching, corporate consulting, and leadership training in a variety or programs. Join us today!

Archives for April 2015

“Getting Things Done” Deserves Your Respect

April 22, 2015 by Dr. John Townsend Leave a Comment

Execution, or the capacity to get things done, doesn’t get the respect it deserves in organizational performance.  It’s sexier and more energizing to be disruptive, innovative, and to create a new future, and those activities are critical to sustainability.  But if someone is not making sure that the great ideas become tangible reality, it’s all a pipe dream of wishful thinking, and the organization does not get to where it needs to go.

Being able to execute strategy is one of the competencies we focus on in the Townsend Leadership Program that I discuss in the video below.

Here are some tips to help you respect execution by paying attention to it.

Do the due diligence.  Just after the brainstorming conversation, there needs to be another conversation.  This is the talk about “OK, now how do we actionalize the dream?”  For example, suppose your disruptive idea is that you have decided to improve your company’s  culture because you have seen the research proving that healthy culture significantly accelerates organizational performance.  Culture is a popular and also vague term.  Many companies get excited about it, and have a few team meetings about communication and positivity, and have social get-togethers to rally the troops.  But that is not proper execution.  You need to do some research.  Find out what healthy culture is, and what your company’s health culture should look like.  Web research, books, conversations with HR and colleagues, and talking with consultants will get you the info you need. My point is, don’t go off half-cocked, but take some time to do this first step right.  You’ll save a great deal of time and energy by not having to retrace your decisions.

Set measurable goals.  Every dream has a pot of gold at the end of its rainbow.  What do you want to happen at the end of the disruptive process?  Craft goals which are metric, so that you will know if you’re on track, behind, or ahead of schedule.  If the goal is not metric, you risk people getting discouraged and forgetful, and you wind up one day saying “Remember that cultural thing we talked about last year?  Whatever happened to it?”  For example, some assessment tools break down culture into measurable pieces, and you can use that to take a “before and after” snapshot, the same way you do with your financial KPI’s.

Determine the right behaviors.  After you know what you want your disruptive idea to look like, figure out what behaviors will bring this around. Well-run organizations are driven by values, and are executed by behaviors.  What are the top 5 behaviors that will get you where you want to go?  Staying with the culture example, those might be:

  1. Assign a cultural champion
  2. Budget time and resources for the project
  3. Add cultural aspects to your regularly scheduled team and all-hands meetings
  4. Create new experiences outside of the regular meetings that improve culture
  5. Determine what behaviors you as the leader need to be implementing, to model healthy culture, such as more “walking around” leadership or more vulnerable conversations.

Behavior is behavior, and that means initiating actions.

Make the path.  The strategic plan is the roadmap from dream to goal.  It introduces the concept of a process of time to the dream.  Determine when the end goal is reached: 1,3 and 5 years for example.  Break it up all the way down to weekly goals which support the path.  Make sure everyone is clear, resourced and accountable.  For example, you may want to first announce the new culture initiative, then have input meetings, then act on the ideas from those meetings.

Determine the champion.  Organizations are always busy, with many urgent needs and challenges.  Someone must become the dedicated individual who will champion the execution of the dream.  It’s probably not a full-time task, but this person must have dedication, patience and perseverance to continue the monitoring process for the team. This might be you, or your COO, or just someone who not only believes, but is good at follow through.  In our current example, that might the the head of HR.  But this is the person who lives and breathes the plan, who worries about it, and who brings it up in the conversations.

Keep the process front and center.  In a culture addicted to “new”, the disruptive idea will soon compete with newer and more disruptive ideas.  Don’t let the dream atrophy because of an addiction to bright shiny objects.  Whoever is the champion must continue monitoring, and keeping the plan a priority.

In our example, if you are not the “culture champion” yourself, you need to “champion the champion.”  Keep asking her how things are going and how you can help.  Nothing is more energizing and focusing than a leader who checks in on progress, long after the dream is not the hot new thing.

Respect execution.  It is there to help you get somewhere, but you must put away the whiteboard and get to work on it.

Best to your leadership.

Filed Under: Leadership, Uncategorized

Lead Well While You Are Producing

April 8, 2015 by Dr. John Townsend Leave a Comment

Leaders wear two hats:  the leadership hat and the SME (subject matter expert) hat.  Often a CEO or owner must also be engaged in direct work with sales, operations, finance or marketing.  This can be because of financial limitations, or because he is simply head and shoulders more skilled in an area than the other talent is.  Sometimes this is a temporary situation (the money comes in with the growth, or the talent is recruited).  Sometimes it is permanent.

Regardless of why this is, the leader often feels torn and not effective in terms of time management. Here is a video about another area of frustration among leaders, and that is isolation.

The real tension comes in when she has to tear herself away from something to spend time developing people. She feels as if she is walking away from a fire that needs to be put out, or an opportunity that needs to be leveraged. This doesn’t end up helping her or the organization.

So, here are some ideas for leading well while you are delivering direct services at the same time.

Make a “What the Company Needs Most” list.  Create two columns, one with all your roles as a leader and the other as the SME.  Keep your “brutally honest hat “on and check off the roles that:

  1. Bring the most value to the company
  2. Only you can do, no one else.

This is critical because leaders often do what they do best or enjoy most.  Get out of your world, and into the company’s world.  You may want to get  feedback from someone who can be fair and objective about this as well, as it’s hard to do that when you’re in your own skin.

Default to Leadership Activities.  When in doubt with what to do with your time, always default to investing it in leading and developing others.  That is always your best path to the success and the sustainability of your organization.  People can replicate your efforts and you can move the company on at higher levels.  Even if the organization is in crisis, or if your absence from a role (sales, for example) will temporarily slow matters down, if your company can tolerate it, you will be OK in the long run.

Lead from both structured and informal levels.  The SME boss must have formal team meetings and 1-1 meetings with key directs.  But with your time limitations, make sure you are also doing ad hoc leadership, where you show up and train, affirm or challenge someone.  This can be what’s called “walking around management”, dropping by someone’s office or cubicle, or asking someone to grab coffee with you.

I once worked with a time-intensive medical company in which the physician/leaders actually had literally zero time for structured leading.  They could not meet with the people they were leading, because so much of their time was engaged in the practice of medicine.  So I crafted a “drive by leadership” model for them to adapt to that reality.  They learned to lead when they were walking from one office to another, on the way to lunch or even on the way to the restroom!  It wasn’t ideal, but it did the job.

Press toward less SME.  Keep training and developing your people.  If, after a few months of doing X% of SME and Y% leadership, it is the same, you have a problem.  Push toward getting your SME roles delegated or outsourced.

Wearing two hats takes work, but it can be very effective.

Best to your leadership.

 

Filed Under: Leadership, Uncategorized

Primary Sidebar

Recent Posts

  • Adult Children: Relating to Them in the Best Way
  • Trusting After Trust Has Been Broken
  • Patience is a Better Friend than a Foe
  • Closure Can Be Overrated
  • Passion

Recent Comments

  • Cecilia on 3 Skills to Help Improve Your Willpower
  • David Heinig on 3 Skills to Help Improve Your Willpower
  • Deb Casey on 3 Skills to Help Improve Your Willpower
  • Peggy on 3 Skills to Help Improve Your Willpower
  • android hack Games on Believe In Yourself

Archives

  • February 2020
  • January 2020
  • December 2019
  • November 2019
  • October 2019
  • September 2019
  • August 2019
  • July 2019
  • June 2019
  • March 2019
  • February 2019
  • December 2018
  • November 2018
  • October 2018
  • September 2018
  • August 2018
  • July 2018
  • June 2018
  • May 2018
  • April 2018
  • March 2018
  • January 2018
  • December 2017
  • November 2017
  • August 2017
  • June 2017
  • May 2017
  • April 2017
  • March 2017
  • December 2016
  • November 2016
  • October 2016
  • May 2016
  • April 2016
  • March 2016
  • February 2016
  • November 2015
  • October 2015
  • September 2015
  • July 2015
  • June 2015
  • April 2015
  • March 2015
  • February 2015
  • January 2015
  • December 2014
  • November 2014
  • October 2014
  • September 2014

Categories

  • Boundaries
  • Communicating
  • Current Events
  • Education
  • Emotions
  • Family
  • Growth
  • Leadership
  • Mentoring
  • Planning
  • Uncategorized

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Copyright © 2025 · Genesis Framework · WordPress · Log in