conflicts

School Shootings: How You Can Think and Act About Them

July 13, 2018 by Dr. John Townsend Leave a Comment

Some of the most heartbreaking and disturbing feelings you can experience are in the aftermath of the tragedy of a school shooting.

It is something we were not designed to handle, as the depth of the loss is intense. The feelings we have tend to be a combination of horror, sadness, anger and being overwhelmed.

We are horrified by knowing kids, our most vulnerable population, are being killed. Our sadness is a reflection of our compassion for these children and their families, in which life has been marked forever. Anger comes against the murderer, creating a desire for justice. And the overwhelmed part is because there is so much division in our country about what can solve this.

There are some ways to think about this controversial issue, and some things we can do, that will help. Here are some tips:

Get clear.

Neuroscience teaches us that our minds do not do well in an overwhelmed state. When we see a video of a shooting and then feel the emotions I described, our brains go into the amygdala mode, which is our reactive, fight-or-flight mode. The strength of these strong and conflicting emotions can, over time, keep us upset, feeling paralyzed, and not being able to let this go and deal with our normal lives.

This is no solution for how to solve the issue, nor is it one what is good for your personal life either. So get clear: make sure you are talking to safe people in your life who can really hear how much emotion you feel. You don’t want to be alone with those feelings.

Also, study the issue, don’t ignore it. Ignorance adds to the confusion, and information clarifies. Figure out which of the experts and solutions make sense to you. Take a stance, even though it isn’t perfect. You will simplify your mind’s clarity and be able to handle what you think about the situation.

Think in terms of balance.

We need to deal with the symptom of the problem, which is that, in the current environment, our schools need systems for protection and security. And we need to deal with the causes as well. There are several causes that are being investigated, with mental illness, gun control, and criminal behavior being some of the most discussed ones.

An approach that only addresses the symptoms is bound to ultimately fail, as is the cause-focused approach as well. If a doctor has a patient with a raging fever, she will certainly give him something for his discomfort, but she will also examine him for a bacterial, viral, or other cause, to solve the underlying problem.

Don’t be the hand-wringer. Be a solver.

Unfortunately, we tend to move into “it’s all going to hell in a handbasket” conversations when we see the horror and devastation of these school shooting tragedies. We certainly all need time and conversations to process this, in order to digest the data in our brains.

But, once you have done that, stay away from those conversations that don’t go anywhere after a while, except into helplessness and bitterness. They aren’t good for you or the schools.

I was at a dinner of friends recently where a few people got into the topic, and it was going nowhere except into more unproductive, helpless and angry feelings. Then, one of the people in the group said, “We’ve talked about this a lot, and it’s important. Can we either come up with our ideas for solutions or change the subject?” The result was that several people had some good ideas, and it became a more helpful conversation.

Our kids and our schools deserve the most thoughtful solutions possible. We need to all look for answers.

Why the Family Separation/Detention Issue Touches Us

July 6, 2018 by Dr. John Townsend Leave a Comment

The debate over immigration in the US is fierce and complex, and the issue of families being separated has taken the intensity to a new level. People are polarized on their views of this. No matter what you believe the solutions should be, you cannot help but feel deeply that this matters. Here are some thoughts about this, and what you can do to make sense of things.

We think in terms of family. Our minds are designed so that we are a family-oriented species. We started in a family, we grew up in a family, and most of us create our own families. A family is where life starts and is developed. We hope to end our lives in the company of those family members we have loved for years. Even those of us who had struggling families still have a hope and a desire for a better and more loving family down the line. We are even interested in others’ families, and how healthy they are. It’s just in our DNA. We can’t ignore the reality and importance of family.

Vulnerability requires priority. The younger the child in a family, the more they must take a high priority in any decision. Developmentally, younger children do not have the internal fortitude or skills to handle the stresses of life. On a neurological level, their brains are unformed and vulnerable. That is why however this issue plays out, we must always put those who are less “able” at a high priority. The imprinting of both healthy and harmful experiences will affect the entire lifetime of a young child, so we must have a focus on helping that go right.

We want to help, but don’t know how. Millions of us read about and view the issue, and go away feeling a bit helpless, like “I can’t do anything about this.” That sense of helplessness conflicts with our natural compassion for safe families where the young are protected. Those two feelings do not go together. That is why the best route is to do something helpful, wherever you are on the debate. Read up on it. Investigate both sides without a bias. Get in touch with the decisionmakers on the position you have worked out for yourself, and ask them how you can help.

Families cannot be ignored, because we can’t ignore a part of ourselves. Pay attention to the issue, and support the best solution.

6 Healthy Ways to Handle Critical People

June 18, 2018 by Dr. John Townsend Leave a Comment

You’ve probably heard the old saying, “everyone is a critic.” This is our way of saying we all have opinions on one subject or another. In general, most people can have disagreements without escalation. When this happens, everyone comes into the disagreement with a healthy approach, and most leave the conversation better for having a good, healthy interaction.

But, sometimes we have to disagree with difficult people. You have probably had to deal with a difficult person in your life. Whether in-person on their computer or mobile device, difficult people are out there. (They are everywhere, actually!)

Whether we like it or not, we’ll have to deal with them with the same grace and truth we apply to all realms of our lives.

Change Your Perspective

Now, I’m going to give you some insight into how to work with critical people for a healthier outcome.

The core issue of a critical person is that when they face a problem, they negate the good. That’s no good. That’s not the healthy way to deal with problems!

Everybody has some level of critical analysis when it comes to problem-solving. That’s perfectly fine. You have to say, “Well, I screwed up there, or we have a cultural problem here, or we have an organization problem here, or whatever.”

It’s not that they see bad things per se. Instead, they negate the good. Even though life’s tough, it should be more positive than negative. Pretty simple right? So, critical people tend to be way out of balance.

We must ask ourselves where this comes from. You have to understand where critical people come from just to see they’re not making this up.

So how does one become a critical person? Let’s look at that next. Where does the problem start?

Family of origin: Sometimes, they have a family of origin issues where they were raised around a lot of criticism and that became the norm.
Environment: Some people are just around negative people all their lives and assume that’s just a normal way to communicate.
The Receiving End: Sometimes a person is the recipient of a lot of criticism.
Disappointment: A lot of times, at a deep level, critical people have been disappointed so much that it’s a way to avoid taking a risk and saying this is what I want.

Get Control Over It

You’ve probably got a critical person in your life; we all have that one person (or possibly more) who can’t seem to see the good in any situation. Here are a few simple truths that hopefully help you gain some control over the situation.

Forget about pleasing them: I’m sorry to say it, but you can’t please them! They’re unpleasable because they’re critical! They move the goalpost so that the goal is unattainable. Don’t try to please them, you will just be spinning your wheels.
Don’t get involved in power struggles: Do not escalate the disagreement to show them that you’re “more alpha.” Male alpha or female alpha, don’t show them that you’re an alpha because they can escalate till the cows come home. No good. Waste of time.

I’ve covered what not to do above. Now, let’s get into a few healthy ways to handle critical people.

6 Healthy Ways to Handle Critical People

Hear them: Just say, “Help me understand.” The road to solving problems comes when people feel heard.
Understand they didn’t come in a vacuum: This disagreement did not occur in a vacuum, they got to this critical point from somewhere, so it gives you a sense of patience and empathy for them.

Let them know how you feel: That awareness will help the lights come on. They will often go, “Well, tell me when I do that again.”

Ask them what they want: Ask them to say what they desire. Make them be specific! Because remember, they’re probably dealing with defending against disappointment and so they are more identified by what they do not want than what they do want.
Affirm the baby steps: It’s hard for a critical person to be balanced and look at the good because the good never meant anything good for them. So when they finally say, “Well, I just want to tell the team good job. That’s all I got to say.” That’s when, you know, pop the cork, have a big party, thank you. We need to know that and don’t let them say, “But you need to do these other things.” No, that’s not okay. Affirm the baby steps, it’s hard work for them. Write down a couple of vulnerabilities, it’ll really give you power and control over that.
Request more positives: Let them know that they can keep the negatives and that they need to add to the positives. You are trying to redo the way their brain works. Then, you can really repair the relationship and make them happier and a better place to work with and be a friend to them.

It will be difficult, especially at first, but I promise you that this kind of stuff works. Just like you, critical people have goals, desires, and wants. You can be an advocate for the person and share warmth for a healthy outcome.

When working with a critical person, you might need help with the conversation. TownsendNOW can give you the Christian-based guidance you’re seeking.

Difficult Conversations

April 16, 2018 by Dr. John Townsend Leave a Comment

Great conversations can lead to equally great personal development. But, as we know in life, we sometimes have to contend with those not-so-great conversations.

You will, more often than not, find yourself facing a difficult conversation or confrontation.

A successful confrontation will always involve balancing grace and truth. Grace is you being an advocate for the other person, while truth is whatever you need to say about the challenge at hand.

This balancing combination is referred to as being neutralized. Being neutralized doesn’t mean being neutral about the problem. In fact, the clearer you express your opinion, the better your chances of success.

Instead, being neutralized means that having grace and truth together counters the bad effects of having one of these by itself. In other words, grace or truth alone can have a negative effect in a confrontation.

People need both in their relationships.

For example, think about a time when someone told you the truth without love. You probably felt attacked, judged, or condemned. No matter how accurate the truth, it hardly mattered, because the hurtful feelings erased the truth in the confrontation.

Now reflect on a time you received grace without any truth.

Grace comforts us and keeps us safe and loved, but it doesn’t provide reality, structure, direction, or correction. You may have come away from that encounter feeling refreshed and encouraged, but without the path or insight to know what to do next. Truth neutralizes that problem and provides the way we need.

Here are some ways to keep both aspects in balance when you are having the talk:

The Other Person’s Grace and Truth: Even though you might be upset with someone, their ability to take in truth will also require love and grace, just as yours does. Your intent is not to fix, straighten out, or punish. It is to provide enough amounts of truth and grace to reconcile and solve the problem.
Lead With Grace: Tell the person you care about them and are on their side.
Keep Grace and Truth Together: You’ve got to have both elements woven into your difficult conversation. Otherwise, you are setting yourself up for an unhealthy outcome, which no one wants.

A TownsendNOW membership means you get practical, Christian-based insight for having those difficult conversations.

Originally published by Faith Gateway. Taken from How to Have That Difficult Conversation You’ve Been Avoiding by Henry Cloud and John Townsend, copyright Zondervan, 2005.

The Secret of the Two Types of Pain

November 5, 2017 by Dr. John Townsend Leave a Comment

Pain, or discomfort, is a normal part of life. For example, it’s painful and uncomfortable to deal with:

Interpersonal conflicts
Family issues
Professional conflicts, including stress and miscommunications
The demands of everyday life
Grief

The list goes on. But, those who have discovered the secret of understanding and dealing with the two types of pain are more likely to be successful.

Things will go much smoother once you are able to deal with discomfort.

I talk about these ideas for leaders in my book, “The Entitlement Cure:”

Symptom Pain: A challenge must be addressed, which makes you uncomfortable. It is a symptom with a cause underneath it, just the way a fever is the symptom of an infection, and the way a lit-up oil gauge is the symptom of an engine problem. The function of symptom pain is simply to let you know it’s time to figure out what’s really going on. The items I referenced above are symptoms. They bother us and take our attention, but they are driven by something deeper. When you feel something wrong in your gut, you can then transition that feeling to the second kind of pain, ‘success pain’.

Success Pain: Success pain is discomfort from doing whatever it takes to root out the cause of the symptom to break down what is really going on? It is uncomfortable to take antibiotics, take time off from work when they need you at the office, or to modify your food intake and activities. But, that resolves the fever. It is uncomfortable to take your car to the mechanic, get a rental for the day, and pay for the cost of repairing the engine. But, that is the only way to get your car fixed.

It is painful to do the work to figure out what the real root of the problem is. It is also uncomfortable and takes significant energy to then figure out what’s happening. However, that sort of investment will pay off in time.