conversations

Patience is a Better Friend than a Foe

February 8, 2020 by Dr. John Townsend Leave a Comment

It is just hard, hard, hard to be patient. It’s so easy to be frustrated and even jump the gun on situations that involve time, and ending up making poor decisions. But learning to be competent in the skill of patience is a secret that people who accomplish great things in life know well.

All of us want the same things, in general, in life: great relationships and families, a meaningful job, enough money to make our way, good health, self-improvement and a way to give back to the world. And each of these endeavors requires a certain amount of planning, resource, support and time, for them to work. Patience is about handling the time element.

We can’t ignore or rush time. It is just too important. We have to adapt to it, and not oppose it, to get what we want.

Time is the process of events that makes it all happen well:

It takes time to cook a great meal. The oven’s heat mashes all the ingredients together in the oven, and in a while, a great meal comes out.
It takes time to go on a fitness plan and then see results.
It takes time to create a project at work, and then launch it, hoping it will bear fruit.
It takes time to find the right relationship, and then develop it in a healthy way.

And for most of what matters to us, there is no shortcut, no “microwave” to any of these. If there was, we would probably have discovered them by now.

Patience is simply the act of mentally making friends with time. That is, not fighting the process, not ignoring it, and not rushing it. But adapting to time’s requirements while being happy about it. Here are some tips to help when you find yourself frustrated by time:

Determine how important your desired outcome actually is to you. Sometimes we get bent out of shape about a desire that’s really not worth that kind of mental expenditure. It’s one thing to learn to be patient about seeing if your work project will bring results in time. It’s another to see if Netflix will continue a show you like for another season. Just consider the value of what you’re working on.

Establish as much planning and control as possible on the outcome you desire. It’s one thing to be impatient with ourselves in getting in shape, or finding a relationship, when we haven’t taken some risks and made some effort. We should actually be a bit impatient with our passivity, solve that problem first, and get moving. But when we have done the work of planning and controlling whatever we can in the goal, just the knowledge that we have done our part can help us be more patient.

Have your “internal thinker” help your “internal feeler.” Our brains have both rational and emotional parts to them. Frustration with how long something takes is a feeling, not a thought. When you find yourself frustrated, just remind yourself on a thinking level, that you have a plan and a hope, and that your efforts and your patience will hopefully be worth it all. That can often increase patience, and decrease impatience.

Engage in something else that’s current. Nothing makes us crazier than obsessing on the plan, or the person, or what results aren’t happening now. When our mental energy is focused primarily on the future outcome we want, instead of what’s happening today, it can lead to feelings of powerlessness and lack of contentment. So return to the “now” in your life: the activities and conversations that bring you joy and are productive for you. Sometimes it helps to find things that have an instant result as well: a conversation with a positive person, a walk outside or tv show you enjoy.

Vent to a safe person. We are more likely to be impatient when we don’t share our frustrations with others. It is a kind of isolation, and isolation never helps anything. A brief conversation with someone who “gets you”, even if they can’t help you speed things up, will strengthen your patience.

Nothing that truly matters is instant. And everything that matters requires time. Learn patience, and the passage of time waiting for results, will be your friend, not your foe.

Best,

John

Having Difficult but Effective Conversations

January 19, 2020 by Dr. John Townsend Leave a Comment

There is simply no way to get through life successfully and sanely, without having to sit down with someone to have “the talk.” Whether it’s your spouse, a family member, someone you’re dating, a friend or a work colleague, things just come up that rub us the wrong way, or are actually crises, that must be addressed and resolved. However, we aren’t born with the ability to have a difficult conversation that actually is effective. It’s a learned skill. So here are some steps to get you where you want to go.

The goal of any difficult conversation is to solve a problem while maintaining alignment. In other words, to speak truth about an issue without alienating the person. There is certainly a small percentage of humans that can’t tolerate any confrontation, and you can’t control their reactions. But the great majority of people are ok with hashing out problems. Here are the skills, in order of when to do them.

Convey that you are “for” them: Start by letting the person know that, while this is an important conversation, that you want their best. You don’t want to win over them or punish them, you want to solve a problem.
State the problem: Clearly and in a few words, state what the problem is, so that it’s understandable. If needed use a few examples, with dates and times, to jog their memory and understand what you’re trying to say.
Own your part: Take responsibility for however you have contributed to the issue. It may be 90% or it may be 10%, but the great odds are that you aren’t 100% perfect in this dance. Not only is it the right thing to do, it keeps the person from feeling like you think you’re a perfect parent, pointing your finger at an immature child. If you fail to own your part, you will not take the conversation anywhere near a positive direction.
Hear them out/deal with diversion: Everyone needs their day in court, so ask them what their side of it is. There may be info that you need to know, to flesh out how you see the problem. But don’t let the person hijack the conversation with endless diversions to other topics to keep themselves away from responsibility. Warmly, but directly, bring the topic back to the issue you began with.
Ask for specific change: People need practical suggestions, not high-concept ones. “I need for you to ask me how I’m doing around half the time we get together, that feels more mutual” is a lot better than “Get your act together.”
Consequences if necessary: Sometimes a good conversation is all that’s needed. But sometimes, after a few failed conversations, boundaries are needed.
End with “for”: These talks can make the person feel that you don’t care about them. Just reassure them, at the end, that you truly want the best for them and for the relationship.
Check in later: After 2-24 hours, reach out to them again and ask how they’re doing with the talk. Sometimes, they will feel hurt or misunderstood. Spend a bit of time clarifying that you really care and want things to work out.

These steps work. If you want more information, check out my book, How to Have That Difficult Conversation That You’ve Been Avoiding. Remember, it’s just a set of skills that you can learn.

Best,

John

How to Resolve Conflict Avoidance

October 19, 2019 by Dr. John Townsend Leave a Comment

This is simply a “you just have to learn it” skill. The most successful and happiest people I work with are able to enter into conflict with those in their life, family and work. And I can’t begin to tell you how many otherwise talented and genuinely good people get hamstrung on their inability to have difficult conversations. Psychologists refer to the problem as conflict-avoidant behavior.

We are conflict-avoidant when we know we need to face a problem with someone and get it resolved, but our high anxiety makes us kick the can down the road, hoping against hope that things will get better. 99% of the time, they actually get worse, sort of metastasizing into something we really don’t want. So instead of going for the short term peace of avoidance, go for the long term solution that will really make things better for you. Here are some tips to help you:

Deal with your anxiety. Most of the time, we don’t run from conflict for a logical or rational reason, for example, when someone is threatening us with a gun. There is sound logic there! We more avoid conflict for emotional reasons, manifesting themselves as anxiety. Figure out exactly what drives your anxiety, because anxiety always has a focus. Some common sources of anxiety are:

Rejection: When someone important to us disconnects from the relationship.
Anger: When we don’t have the skills to handle an angry person, and we become frightened and overwhelmed.
Guilt: When we are prone to see ourselves as the bad guy, and take on all the responsibility for the problem, instead of our actual contribution.
Loss of control: When we are more afraid of our own strong feelings than we are the other person, and we actually are concerned we might say or do something we’ll regret.

We don’t have space here to go into these sources, but often, talking it out with a mature person or counselor can do a great deal to help. The point is, don’t let anxiety paralyze you.

Script the conversation. Research shows that we do better in conflict when we have thought out what we want to say, in a talking-point manner. Then we don’t get lost or confused. Write out a brief script and learn it, so you won’t need to have it in front of you, and you can have good eye contact with the person.

Make the sandwich. Conflict resolves more effectively when it begins and ends with authentic affirmation and care, and when the issue itself is the meat in the middle of the “sandwich.” Think how much it has helped you to have someone let you know, in a real way, that they are for you and not against you, in a difficult talk.

Know when to back off. Some people readily deal with conflict, when they are approached, and navigate it with truth, respect and love. They do well in these scenarios. And some react in anger, victim statements, intense emotions, blame and excuses. Just learn when the reactions are dominating things, and you don’t see any progress. That means it might be time to call it a day and try something different at another time. If it’s not working, it’s not working.

Conflict isn’t fun, but neither is surgery. When done well, however, it can lead to a great deal of positive results in your life.

Best,

John

4 Tips To Avoid Drama

August 24, 2018 by Dr. John Townsend Leave a Comment

Human beings are prone to drama. Unfortunate, but true. It’s just in our nature.

You need to know how to work through drama when you encounter it. Otherwise, you’re headed toward a vicious cycle that will only drain you emotionally.

How Does Drama Start?

What is drama? Drama is when a person has an emotional meltdown in your presence. If you’ve ever had a conversation with someone and things begin to escalate with no good resolutions, you understand how drama can evolve quickly.

Difficult conversations are often a result of trying to diffuse drama. Read my thoughts on how to approach a difficult conversation with grace and truth here.

4 Tips for Avoiding Drama

Here are four tips to help you avoid these unproductive and useless conversations.

Avoid the toxic triangle and communicate. A toxic triangle is when one person hears something about another person through a third party. You probably know it better as “gossip.” For example, you don’t want to hear that your boss thinks you have a poor attitude from a coworker. Instead, you need to have a healthy and open conversation with your manager where you both are vulnerable. Direct communication always wins out over triangulation.
Nip it in the bud. Misunderstandings between people almost always fester over time if we ignore them. Let’s say you had a conflict with a friend. Don’t let the issue linger. It’ll create an awkward and unhealthy environment when you’re spending time with mutual friends who will know the conflict hasn’t been resolved. That creates drama. Take the initiative and act.
Listen before you express your point of view. When you can see that the other person is upset, don’t try to explain yourself immediately. They are not experiencing you from their rational, prefrontal cortex part of the brain. They are lodged in the amygdala, where they feel fight, flight, freeze or fold feelings. Instead, show concern for what they feel, and authentically make statements such as, “That must be difficult”, “Tell me more,” and “It sounds overwhelming.” Don’t assume this has worked because you said it. Ask if you understand. This calms down a great deal of drama so that people can get to be friends again.
Set ground rules. Unfortunately, there are people who are just walking dramas. They blow up, interrupt, yell and make life miserable for everyone. Also, they tend to never solve their problems! When you are with this type of person, before you have the talk, set these three ground rules:
- We can finish sentences without the other person interrupting.
- We can be upset, but not yelling or disrespectful.
- We will seek to understand what each other is saying.

Most people will agree to these fairly simple boundaries. However, keep in mind that, when the conversation begins, they will lose their perspective and start violating the ground rules. That’s okay. Just gently remind the other person of the boundary: “Remember the interrupting ground rule? I need to finish my sentence first.” Most people will remember and agree to continue in the right way. If they continue to violate your set boundaries, simply halt the conversation and say you will need to resume it at another time when the other party can abide by the rules in a calm manner.

Open communication and boundaries are the keys to negating drama before it gets out of control. Follow these four suggestions and you’ll be on the road to a drama-free life!

What are the Positives and Negatives of Isolation?

August 17, 2018 by Dr. John Townsend Leave a Comment

One of the most important aspects of our lives is the need for connection and great relationships. When we don’t have that connection, we can find ourselves in isolation. While it can be healthy in limited doses, isolation can be harmful to your wellbeing when it turns into an extended period of time.

Isolation Is Not Always Bad

First, let’s talk about small periods of “alone time.” Isolation in small doses is a good thing.

All of us, even the extroverts among us, need “me time” to rest, recharge, and get our heads back in the game of life. This “me time” possibly includes being alone in one’s home or office, reading, listening to music or taking a walk.

Our brains crave a space during the day. In this space, there is no external stimulation coming in which we need to deal with, such as someone’s questions, or story or simply talking about their experiences. Alone is a good thing in this context. It’s not permanent. It’s just a “time out,” if you will.

Loneliness is often a symptom of isolation. I share four tips to help you move away from loneliness and into healthy relationships here.

The 3 Types of Negative Isolation

A little isolation is okay. But, if you are not careful, it can turn into prolonged periods where we don’t connect with anyone. Isolation can sort-of take control of your life.

I want to outline the three types of isolation which aren’t helpful for us and how we can address them.

Continual interpersonal isolation. This is where there’s “too much” aloneness. It may be that you are very busy at work, or don’t regularly reach out to friends or family. Regardless, research indicates that we need some sort of meaningful, supportive contact with people every week of our lives. So, if life has you in a busy-and-isolated season, that’s fine. That’s normal. But, don’t make it a lifestyle. Have lunch or a good phone call with supportive, safe people a minimum of three times a week.
The isolation of exposure to chronic relationships. You may not be technically alone, but if you spend significant amounts of time on people who drain you or are toxic, you are not experiencing the transfer of relational nutrients that you need. You may be isolating yourself without even knowing it if you are not with someone who listens, is emphatic, and wants the best for you. If this is your situation, prune back the chronic relationship and increase the supportive connections.
The isolation in our minds. Some people can be around supportive, warm relationships all day and STILL don’t feel connected. This is because their mental isolation is so pervasive that, try as they might, they can’t let others in. So, they always feel they are “on the outside looking in” on life and not a part of rich relationships. This is a problem called detachment, which is the inability to make vulnerable connections. If this is the issue, you can get help, in the form of a coach or therapist who specializes in detachment.

There is a great deal of information and research on isolation. It can be overwhelming, but not insurmountable by any means. Live in a relationship, even if it’s just a platonic friendship. Don’t let isolation rule over a life of connection, love, meaning, and energy.

3 Ways to Keep Anxiety From Taking Control of Your Life

June 26, 2018 by Dr. John Townsend Leave a Comment

Everyone feels anxious every now and again. Anxiety is just a fact of life and a perfectly normal emotion. Unfortunately, though, certain life events can lead us to feel a little more than just normal anxiety. These events might include your children getting married and starting families, the death of a loved one, job loss or transition.

All of these life events can cause an overwhelming sense of dread, which is not a healthy way to go through life.

What Does Anxiety Feel Like?

Anxiety, as an emotion, can stem from anything that is stressful or disconcerting. These days, some people experience this emotion simply by watching the news for a few minutes!

So, what happens when you experience anxiety physically?

First, you enter a heightened state of consciousness. You’re more alert.
Second, you feel some kind of fear about the future or the situation. There’s a dread, like something bad is coming.
Third, you have a fear and must be ready for action. That’s where the body gets involved. Your heart beats faster and you’re breathing faster because you’re preparing to get out of danger. Think of it like the “fight or flight” methodology.

Before I talk about the right way to approach feelings of anxiety, I want to first tell you about a few wrong ways approaches to anxiety.

Don’t ignore your anxiety! Despite what you may think, “I gotta just push through” mentality is not healthy. It’s a really bad idea to ignore your anxiety because the emotion is trying to tell you something. Ignoring anxiety can potentially lead to bad decisions, poor choices, and even health problems.

Similarly, stop shaming yourself about anxiety. Don’t make yourself feel bad for experiencing this very normal emotion. Don’t shame yourself and say, “I shouldn’t be feeling like this, I’m being a wimp, I’m being a kid.” No more shaming! Your anxiety is a valid emotion!

3 Healthy Ways to Overcome Anxiety

So far, we’ve agreed to stop ignoring and shaming our anxiety. Now, let me share some healthy ways to deal with anxiety.

Be in a relationship. This can be any relationship with someone who knows you deal with anxiety. Find three or four friends who you can reach out to and say, “From time to time, I deal with anxiety and I need to know I can call you and just say, ‘Can we talk, can you kind of get me off the ledge?'” This must be a relationship where you can comfortably express your feelings. Part of this relationship will require them to give you advice or guidance like, “Why don’t you go jog or go pray?” or something like that. Whatever they suggest should help get your emotions out of the cycle of anxiety by suggesting other activities.
Give yourself a pep talk. I am a huge advocate of taking a moment and reciting the Serenity Prayer to yourself. Say to yourself, “God help me to know the difference between the things I can change, and can’t change, and wisdom to know the difference.” This may seem like a small thing, but it can help change your mindset and start moving forward out of your anxious emotion.
See a therapist. If your anxiety reaches a point where it becomes unmanageable, including impacting your work or home life, it’s time to seek professional help. They can help you sort through what’s going on and what’s driving your anxiety. You can also consider seeing a psychiatrist for medication.

Hard times and anxiety come and go. When you start to feel those anxious emotions, it’s very important to take steps to overcome anxiety before it gets the best of you and disrupts your life in a way that can’t be fixed. I believe you have the faith, hope, and love to overcome anxiety and any other challenge you’re facing.